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I need tech help, I'm buying a 4K smart tv in the morning....

13

Comments

  • WCDawgWCDawg ✭✭✭✭✭ Graduate

    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

  • @WCDawg said:
    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

    Your experience is making me think I’m better off rocking the setup I currently have. 6 year old dynex, Apple TV, roommates Xbox for the digital antenna.

    Best of luck to you on this one

  • WCDawgWCDawg ✭✭✭✭✭ Graduate

    @Reeldawg said:
    Just an FYI on 4k -

    When running 4k via Netflix, my info screen shows I am using 15 Mbps.

    At 1080 it is about 7.5.

    I registered 38 megs at speed test earlier today. I use Sling, Amazon Prime, etc without issues at 1081i. I've never tried at 4K and I'm probably returning this POS Vizio tomorrow.

  • WCDawgWCDawg ✭✭✭✭✭ Graduate

    @Kasey said:

    @WCDawg said:
    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

    Your experience is making me think I’m better off rocking the setup I currently have. 6 year old dynex, Apple TV, roommates Xbox for the digital antenna.

    Best of luck to you on this one

    Thanks, I just don't have the patience to deal with such problems when the point is relaxation and entertainment. I sure haven't been entertained trying to get this thing working the past 3 hours.

  • umoonerumooner ✭✭✭✭✭ Graduate

    @WCDawg said:

    @Kasey said:

    @WCDawg said:
    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

    Your experience is making me think I’m better off rocking the setup I currently have. 6 year old dynex, Apple TV, roommates Xbox for the digital antenna.

    Best of luck to you on this one

    Thanks, I just don't have the patience to deal with such problems when the point is relaxation and entertainment. I sure haven't been entertained trying to get this thing working the past 3 hours.

    That really sucks. Sorry about that.

  • scooterdawgscooterdawg ✭✭✭✭✭ Graduate

    @ghostofuga1 said:

    @FirePlugDawg said:
    I suggest you at least consider Vizio. Fairly inexpensive and ~ feature rich. Has Smartcast (Chromecast new name?) + built in I think.

    https://vizio.com/tv-overview

    I have a small older Vizio now. Not smart, but it's been a good tv. Before that I had a LG that was good, but started going out after about 6 years. When I buy again, which will soon, I'll probably go with either a Vizio or Samsung.

    Samsung has a clean interface which I like. The only vizio I’ve dealt with is at my Mom’s house and it’s probably 6 or 7 years old. They may have improved their firmware these days.

  • moosmoos ✭✭✭✭✭ Graduate

    @scooterdawg said:

    @ghostofuga1 said:

    @FirePlugDawg said:
    I suggest you at least consider Vizio. Fairly inexpensive and ~ feature rich. Has Smartcast (Chromecast new name?) + built in I think.

    https://vizio.com/tv-overview

    I have a small older Vizio now. Not smart, but it's been a good tv. Before that I had a LG that was good, but started going out after about 6 years. When I buy again, which will soon, I'll probably go with either a Vizio or Samsung.

    Samsung has a clean interface which I like. The only vizio I’ve dealt with is at my Mom’s house and it’s probably 6 or 7 years old. They may have improved their firmware these days.

    I find that the Sling/Roku/Chromecast/AppleTV/etc interfaces have a wider range of apps and get updated more often than the ones from the TV manufacturers.

    On the flip side, the software vendor types like to get in spats with each other and Amazon and not carry each other's stuff. They want you on their proprietary stuff so they can make that sweet money.

    From a consumer perspective, it's a matter of where want it. In the head or in the gut?

  • Lefty13Lefty13 ✭✭✭✭ Senior

    Some very impressive answers to this post. Here's my question, did y'all install all of this stuff yourselves or is there someone who comes into your home,set it up and show you how to use it? Another question are you able to record programming, I still go back and watch certain games from last season?

    Most of your answers are greek to me so I'm going to need help when I upgrade my television.

  • moosmoos ✭✭✭✭✭ Graduate

    @Lefty13 said:
    Some very impressive answers to this post. Here's my question, did y'all install all of this stuff yourselves or is there someone who comes into your home,set it up and show you how to use it? Another question are you able to record programming, I still go back and watch certain games from last season?

    Most of your answers are greek to me so I'm going to need help when I upgrade my television.

    YouTube TV and PSVue have cloud DVRs, but they limit how long things are available. I think it's 30 days for PSVue, not sure about YouTube.

    The Tablo that I have is an OTA tuner. You can hook a hard drive to it and keep recordings "forever." But you can't get ESPN or SEC network on it.

    I set up all my stuff myself, but I've always been a DIY tech nerd. I've run my Cat5/6 myself in my own house before, and when I do hire it out, I give the guy a drawing of what I want.

  • FirePlugDawgFirePlugDawg ✭✭✭✭✭ Graduate

    @WCDawg said:
    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

    My money is on the router as being the issue. Suggest you unplug the router and press whatever start button there is a fe times in order to discharge any residual power traces/static electricity. Then try to connect the TV. I had to enter my stuff manually on the newer one until I got the newest FiOS router.

    If your router is older than perhaps 5-6 years, you'll likely have a problem. Plus distance/obstructions to line of sight can be a problem. When they work its wonderbar. Getting there is another matter.

  • WCDawgWCDawg ✭✭✭✭✭ Graduate

    @FirePlugDawg said:

    @WCDawg said:
    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

    My money is on the router as being the issue. Suggest you unplug the router and press whatever start button there is a fe times in order to discharge any residual power traces/static electricity. Then try to connect the TV. I had to enter my stuff manually on the newer one until I got the newest FiOS router.

    If your router is older than perhaps 5-6 years, you'll likely have a problem. Plus distance/obstructions to line of sight can be a problem. When they work its wonderbar. Getting there is another matter.

    I've done all of those things in an hour long phone session with a Vizio tech.
    The router sits 12 ft from the tv and is unobstructed.
    It's not an issue that has affected using the router for my laptop, it's been very stable for over a year.
    I was given the router by a brother in law so it's age isn't known. The tech suggested the router was being overloaded, so I shut down the computer before trying the tv again, same result, it's only the tv that causes it to shut down.

  • scooterdawgscooterdawg ✭✭✭✭✭ Graduate

    @WCDawg said:

    @FirePlugDawg said:

    @WCDawg said:
    Well I bought a Vizio. The thing won't connect to my Belkin router. In fact it shuts my router signal down, even to my laptop. The Indian named Mike at Vizio tech support kept telling me it's the router, no, the router works fine till I try to connect it to the pos tv.
    I just don't have the patience to pay for something only to spend my weekend trying to get it to work.

    My money is on the router as being the issue. Suggest you unplug the router and press whatever start button there is a fe times in order to discharge any residual power traces/static electricity. Then try to connect the TV. I had to enter my stuff manually on the newer one until I got the newest FiOS router.

    If your router is older than perhaps 5-6 years, you'll likely have a problem. Plus distance/obstructions to line of sight can be a problem. When they work its wonderbar. Getting there is another matter.

    I've done all of those things in an hour long phone session with a Vizio tech.
    The router sits 12 ft from the tv and is unobstructed.
    It's not an issue that has affected using the router for my laptop, it's been very stable for over a year.
    I was given the router by a brother in law so it's age isn't known. The tech suggested the router was being overloaded, so I shut down the computer before trying the tv again, same result, it's only the tv that causes it to shut down.

    That sucks. I’m a nerd when it comes to wanting the latest tech so I’d be pissed too if I shelled out money for something new and it didn’t work properly. Sadly, most tech support is not only farmed out to companies that have people who don’t use English as a first language, but they often don’t have much training and go by a checklist. Hence every time you call for support they tell you to do stuff that is completely obvious such as restarting whatever device, resetting stuff such as a router, or anything that they can do to try to make it seem like it’s not THEIR hardware that’s not working.

    It certainly could be your router. Or it could just as easily be that they have rather weak firmware/software. I’d imagine that you’re not the first to have this problem. You shouldn’t have to call a tech guy to get something to work properly right out of the box. You probably could mess around with the router settings and maybe get it to work but if someone is not sure how to do that they can just as easily mess up the settings completely and have to start from scratch on something that was already working fine.

    Sadly while my mom’s vizio looks good to me and she’s fine with it because she never has to mess with it(that’s my job as an only child apparently lol), I’ve been annoyed with its interface the few times I’ve had to mess with it. When tech companies are looking to save money to lower the price on something, tech support is often one of the corners they cut. I’d look online for your model and see if anyone else is having the same problem and has a solution, which I’m sure you probably already have. Best of luck.

  • BullyDawgBullyDawg ✭✭✭✭ Senior

    Make sure it says "TV" and not a "home theater display." The latter has no TV tuner....

  • WCDawgWCDawg ✭✭✭✭✭ Graduate

    @BullyDawg said:
    Make sure it says "TV" and not a "home theater display." The latter has no TV tuner....

    It's a tv. I did a bit of research and it get's high marks for the money.
    I called Belkin's tech support and it appears I need an AC-1200 type router. I'll have to drive to Cedartown and pick one up in a bit. If that doesn't work I'll return both the tv and router, the money will go towards my Oct. vacation.

  • FirePlugDawgFirePlugDawg ✭✭✭✭✭ Graduate

    @WCDawg said:

    @BullyDawg said:
    Make sure it says "TV" and not a "home theater display." The latter has no TV tuner....

    It's a tv. I did a bit of research and it get's high marks for the money.
    I called Belkin's tech support and it appears I need an AC-1200 type router. I'll have to drive to Cedartown and pick one up in a bit. If that doesn't work I'll return both the tv and router, the money will go towards my Oct. vacation.

    The newer smart TVs require updated router capability. I'm not techie enough to know the details and quite willing to forget the mini-agony of getting mine set up. Don't know if you still have the Vizio, but the easiest way to get it set up is by downloading the phone app and following instructions. I actually couldn't get that done with my old router, and had to go manual entry (i forget details), but once I got the new router the phone app method was pretty simple. BTW, I would go through the process of updating the new router (firmware) if that is offered to you. Then try connecting the TV and then update that.

    Good luck on all that follows.

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